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 FAQ

  credit,quality and efficiency

 


1. Are all paintings handmade oil paintings?
2. How can I get you price?
3. If my favorite painting is not in your gallery ?
4. What is the minimum quantity of paintings I can order?
5. What about Frames?
6. If I am not happy about the products' quality after I receive it?
7.  How long does it take to produce my oil paintings?
8. How is my order sent? How long does it take to send them?
9.  Can  we pay by Paypal?
10.Will I have to pay customs duty?
11.Do you pass the information about your customers to third parties?
12.Does you also carry a paper catalog? 13. How many oil paintings do you produce per month?
14. How many pieces of frames can you produce per month?
15. How do you control the quality of oil paintings?
16. How do you guarantee the quality and price of the frames?
17. Is your art works with collection value?
18. What materials do you use to paint the paintings?
19. What convenience will you provide if we visit your factory?
20. How can you offer the lowest shipping cost?
21. Why can you offer the lowest price with the good same quality in China?
22. Why should we choose Yan Phratry Arts Co., Ltd.?


 

1.Are all paintings hand made oil paintings?

Yes, they are. All the paintings are 100% handmade oil painting. It is made on the canvas by our high-skilled artists. Our company, with more than 500 artists who have much experience and high-skilled, so we believe we can satisfy your requirements.



2.How can I get your price?

You can register on our website and you will get the price list of our VIP customer. But the price should be for the quantity of more than US$1000.


3.If my favorite painting is not in your gallery ?

You can send us your favorite photos by email, and then we will offer you a definite price according to your requirement.


4.What is the minimum quantity of paintings I can order?

This is a wholesale site direct from the artists to you mainly for Galleries and Wholesalers.
The benefits of larger orders and shipping costs are obvious.
It is available to place a small sample order to test.



5.What about Frames?

This wholesale website, regarding frames, there is minimum order quantity of 200frames, 20 pieces each item chosen.

We ship frames normally by Sea Container. Simply let me know what exactly you want and we will quote you by return.



6.If I am not happy about the products' quality after I receive it?

We guarantee every product with any problem can be replaced; moreover it is not need for you to return previous products. We have 15 days replacement guarantee, so if you find any problems about the products, please inform us, we will deal with it immediately and reply you ASAP.

Our business is based on recommendation, your advice and our reputations are very important to us.


7.How long does it take to produce my oil paintings?

All orders are processed once payment has been sanctioned. We are usually able to ship within 15/17 days of receipt of paid order for smaller orders .As to the quantity of less than but ALL delivery periods will be confirmed with you quotation. If the quantity is more than 5000 pieces, we will need 30 days to produce them. We will try our best to meet our customer’ need if they have special requirements.


8.How  is my order sent? How long does it take to send them?


We normally use TNT, UPS, FedEx ,Air Cargo or Sea Container.

Paintings are usually in transit for 2/3 days. Both have the benefit of on on-line tracking system via their websites. This means that once your shipment has been collected we can contact you with the airway bill number so that you may track delivery of your painting yourself.

Regarding the cost for the delivery, please kindly check the "SHIPMENT" in our website and you will get it. We do not hide the cost of shipping from you. You pay a fair price each time with no hidden costs.


9.  Can we pay by Paypal?


Yes, you can pay by Paypal. Our Paypal account is king@oilpaintingkingdom.com


10.Will I have to pay customs duty?

This varies from country-to-country. Generally, our customers will not have to pay duty on personal items less than $500 in value and in most countries hand-painted oils on canvas do not attract duty. However, please check the Customs or the postal authorities in your country if you have any questions. But if they are shipped by air or sea, you have to pay the custom duty.


11.Do you pass information about your customers to third parties?

We have a very strict Privacy Policy and do everything to protect your personal data.
We never sell, rents or make your personal information available to any other entity. For further information please check our privacy policy


12.Does you also carry a paper catalog?

 
No, but we will send one CD-ROM including the sample order.
 
13. How many oil paintings do you produce per month?
 
Usually we can produce 3000-5000 pieces with museum quality, 5000-10,000 pieces with high quality, 10,000-20,000 pieces economic quality.
 

14. How many pieces of frames can you produce per month?

Usually we can produce 40-50 cubic meters of frames.
 

15. How do you control the quality of oil paintings?

We own strict management system and four professionals will inspect each procedure to guarantee the quality. We will then take photos for our customer’s confirmation till they are satisfied with the effect.

 

16. How do you guarantee the quality and price of the frames?

As for new customer, we usually provide free sample but the shipping cost should be paid by them. After receiving the frames, you can compare the quality with other suppliers provide. We promise, the same quality, we will offer the lowest price.

 

17. Is your art works with collection value?

Yes. There are more than one hundred famous professional artists in our factory. We will create your desired styles with museum quality.

 

18. What materials do you use to paint the paintings?

We usually use nylon, linen, wool pen to paint on canvas, wood.

 

19. What convenience will you provide if we visit your factory?

We cordially welcome your visit to Xiamen and we will arrange the vehicle and tour for you. We will provide with Four Star hotel accommodation in a week time for the customers who orders totally US$5000 value.

 

20. How can you offer the lowest shipping cost?

We never make money from the shipping cost. But as our business going on, our customers’ shipping cost has reached 1,600,000USD per year. Now the DHL, UPS, TNT express company offer us with greatest discount and lowest shipping cost.

 

21. Why can you offer the lowest price with the good same quality in China?

Because we have our own factory in Putian City. China. And there are more than 5000 artists in our factory. So the price is competitive comparing with other suppliers.

 

22. Why should we choose Yan Phratry Arts Co., Ltd.?

Quality, sincerity, price, efficiency and service are our main goal. We are pursuing for that forever. You will find it benefit to do business with us. We will always keep our promise “We guarantee to offer you all kinds of oil paintings and a very competing price. We guarantee every product with any problems can be replaced; moreover, it is not need to return the previous products. We guarantee to offer you the lowest/rock-bottom carriage charge. We guarantee to deliver goods to you on time according to our negotiation, and all the products will be inspected carefully before delivery.”

 

                                  Yan Phratry Arts Co., Ltd

A Leading Oil Painting Supplier in China